Cancellation & Refunds

Kuraly is operated by DevToMark Solutions.

You can reach us at support@kuraly.in.

Email support@kuraly.in from the address on your account and ask us to cancel. We will confirm by reply.

There is no cancel button in the product yet. We would rather tell you that than have you hunt for one. Until there is, a request by email is the way, and we treat the date you send it as the date you cancelled.

When you cancel, your plan keeps working until the end of the period you have already paid for. You are not charged again after that, and you are not locked out early.

You can ask for a refund within 3 months of the subscription start date. Tell us what went wrong; we look at how much of the plan you actually used and what you paid, and we will tell you what we can refund and why.

If we have charged you twice for the same thing, or taken a payment after you cancelled, that is our mistake and we refund it in full — the window above does not apply to our own errors.

If the service was unavailable for a sustained period during a month you paid for, tell us and we will put it right.

Refunds are processed within 7 business days to the original payment method.

We start the refund with our payment partner as soon as it is approved. After that the time is your bank's: a card refund usually appears within 7 business days, UPI is often faster. We cannot send the money anywhere other than the account it came from — that is a rule of the payment system, and it protects you.

Top-up packs are one-off purchases of scan pages or writing requests, and they expire after the period shown when you buy them.

An unused pack can be refunded within 3 months of the subscription start date. Once units have been used we cannot refund those, because the work has been done and paid for on our side — but tell us if a pack was bought by mistake and we will sort it out.

Usage that worked as intended. If the AI produced a suggestion you disagreed with, that is the product doing its job imperfectly rather than a failure to deliver — tell us anyway, because it is how the product gets better.

Custom or negotiated agreements, which carry whatever terms were agreed in writing at the time.

Write to support@kuraly.in. We acknowledge within 48 hours and aim to resolve within 30 days. Say that you are escalating and a person will look at it again rather than repeating the first answer.